How We Rate Casinos

At First and Foremost Chiro, we've developed a comprehensive methodology to evaluate online casinos and PayID pokies platforms operating in Australia. Our ratings are based on extensive research and player feedback to help you find trustworthy gaming venues.

1. Licensing & Regulation

We prioritise casinos holding valid licenses from recognised regulatory bodies. In Australia, we look for local state-based approvals, as well as international licenses from the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), and Curaçao eGaming authorities. A legitimate license demonstrates the casino operates under strict compliance standards and player protection requirements.

2. Game Selection & Software Providers

We assess the breadth and quality of gaming options, including pokies (slots), live casino games, and table games. We verify partnerships with reputable software providers such as Microgaming, Playtech, NetEnt, and other recognised developers. A diverse library with regularly updated titles enhances the overall player experience.

3. Bonus Terms & Wagering Requirements

Transparent bonus conditions are essential. We examine welcome offers, ongoing promotions, wagering requirements (rollover multipliers), maximum cashout limits, and general terms and conditions. Fair bonuses typically feature reasonable playthrough requirements and clear withdrawal conditions.

4. Payment Methods & Withdrawal Speed

We evaluate the range of deposit and withdrawal options available to Australian players, including PayID, cryptocurrency, e-wallets (PayPal, Skrill), and bank transfers. Processing speed is crucial—we assess average withdrawal timeframes and whether withdrawals are processed efficiently without unnecessary delays.

5. Customer Support

Quality customer service is vital. We rate casinos on availability (24/7 live chat, email, phone support), response times, and staff knowledge. We test support channels directly to ensure players receive helpful and timely assistance when issues arise.

6. Mobile Experience

Given the prevalence of mobile gaming, we assess responsive web design, dedicated iOS and Android applications, and overall usability on smartphones and tablets. Smooth navigation, fast loading times, and full feature access on mobile devices are essential criteria.

7. Responsible Gaming Tools

We prioritise casinos offering comprehensive responsible gaming features, including deposit limits, betting limits, time-out periods, cooling-off options, and self-exclusion programs. These tools help players maintain control and gamble responsibly.

8. Our Rating Scale

10/10 - Excellent: Exceptional across all criteria. Fully licensed, diverse games, fair bonuses, fast payouts, excellent support, and robust responsible gaming features.

8-9/10 - Very Good: Strong performance in most areas with only minor areas for improvement.

6-7/10 - Good: Meets fundamental standards but may have limitations in certain categories.

4-5/10 - Fair: Notable shortcomings in key areas. Proceed with caution.

Below 4/10 - Poor: Significant concerns regarding licensing, terms, or player protection. Not recommended.

Last updated: 2026. Our methodology is regularly reviewed and updated to reflect industry standards and player feedback.